Time period policy for returns or exchanges:
- If you wish to exchange or return the product, you must first contact us and notify us by message on WhatsApp.
- The customer has the right to return the product within 3 days of the date of receipt, provided that the product is intact and has not been altered in any way. The customer bears the full shipping costs, and the cost of the product will be refunded to the customer within 14 days.
- The customer has the right to exchange the product for another before the shipment is sent. After the shipment has been sent, the customer is not entitled to an exchange.
- Shipping costs are shown below: shipment number, shipping details, and cost. The customer is then entitled to a full refund.
- Products included in discounts and offers are non-exchangeable and non-refundable.
- If the product shipped free of charge is returned, the shipping cost incurred by the store will be deducted.
- (Products cannot be returned or exchanged in the following cases):
- Returns are not accepted after 3 days from the date of receipt, and exchanges are not accepted after 7 days.
- -If the product changes from its original condition for any reason
- -When using or opening the box
- When creating a framing service for the product
- Purchasing from other platforms outside of our website
- When sending a video of the product
- Framed products
- Products that have offers or discounts
- Products manufactured to customer specifications.
